You can place an order by selecting your desired product(s), adding them to your card and proceeding to checkout. Follow the prompts to complete your purchase.

We accept payment via credit / debit cards (Visa, Mastercard, American Express) and also Apple Pay.

If you need to cancel or modify your order, please contact our Customer Service team at info@jissellepineda.com as soon as possible. We will do our best to accommodate at your request, but please note that we cannot make changes once the order has been processed.

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order on the Royal Mail website using the tracking number provided.

We accept returns of unused and unopened items within 30 days of receipt. Customers are responsible for return shipping costs, except in cases where the item received is damaged or incorrect. For more details, please refer to our Returns Policy.

Once we have received your return, we will inspect the item(s) and process your refund within 7 business days. Please allow up to 10 business days for the refund to appear on your statement.

If you receive a damaged or incorrect item, please contact our Customer Service team immediately at info@jissellepineda.com for assistance. We will arrange for the return and replacement of the item at no additional cost to you.

You can contact our Customer Service team via email at info@jissellepineda.com or through our Contact Us page on the website.

FAQs